This is the right place to come to if you want quality Personalised mugs. On a regular basis we have people phoning asking if we could reproduce a mug they had as a gift, due to other manufacturers poor quality. You see at the mug factory in wednesbury we are a small company so quality is of the upmost importance our mugs do not fade as they are heat treated. Most companies import cheap mugs with a transfer as soon as they are put in a dishwasher the transfer peels off, which probabley sounds familiar to you. But our mugs are not manufactured like that they are manufactured with heat, hence they will not peel like transfer mugs.
Here in the UK, we are well known for enjoying a good cuppa. Offering an assortment of printed personalised mugs that will take pride of place on the coffee table or office desk, we provide an array of items that are perfect for any occasion.
As we are a family ran business we can offer a better personal service any design work will be sent via email to our customer's to check they are happy. If our customer's are happy we are happy!
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When you’re struggling to think of the perfect present for a loved one, look no further than our choice of unique gifts. At The Mug Factory, in Wednesbury, West Midlands, we offer a collection of custom promotional mugs. From novelty designs to personalised items, we have it all. For more than five years, we have offered an incredibly personal service, with top-quality products available for a competitive price.
We love taking care of our customer’s retail needs. For years, we ran local retail and grew into the Ebay business to reach our national market. It is our joy to run the best
online store for our customers. As a business, we strive to make sure that we
can get you your items as quickly as possible. Pricing is always set to be as
low as possible so you can enjoy your purchase at the greatest discount. In any
event, if you wish to communicate with us, we are here to take care of you and
communicate back within a 24-hour time frame. If you are looking for something
different or a variation of a product, send us a message and we can check on it
30 DAYS RETURN & REFUND POLICY
We provide our customers
with a 30 day exchange or return policy. If you would like a refund or an
exchange, please contact us and we are happy to help you. The cost of the
postage will be covered by the purchaser for a return of defective parts. If
you are looking for a return of a defective item, we only allow for “factory
defects” as the returned item reason. Please ensure that you return your item
within the 30 day allowance from the date in which you purchased. When we get
the item, we request that you provide 7 business days for the completion of
return processing. Your return must have all parts and accessories included in
your shipment and in the same condition it was received. As always, our mission
is to take the best care of our customers, so please make sure if there is any
problem to contact us for the quickest resolution possible that is equally
Our guarantee of item
happiness is our biggest concern. We strive for 100% guarantee that you will be
satisfied as our valued customer. If any issue arises that you need help on, we
ask that you communicate by message or phone inside of 7 days of receiving your
item so we can help to quickly resolve your issue. We have the utmost of
gratitude to you, our precious customer, and will strive for the best business
practices in every product purchase. It is very important to make sure our
reputation as a seller remains intact, as you can see by our wonderful feedback
from our customers. If you have any problems with your purchased item, please
communicate with us before leaving any feedback that is negative. Once we
receive your message, we will make sure to take care of you as timely as
By purchasing this item you agree to the terms and conditions stated
THE MUG FACTORY Where Small Businesses get BIG ideas!
We help small businesses keep up-to-date custom marketing with our free design service keeps YOU in control!
A truely bespoke service! We also can now do business stationary,banners etc!
Designs can be used accross multiple printed products, creating consistent professional marketing!
We ABSOLUTELY GUARANTEED Not satisfied? We will make it right with YOU.
We stand by everything we sell. If you open your order and not happy, we can reprint or give You an account credit.
If that does not help we will give a refund in full.
Contact us: firstname.lastname@example.org and our Customer Care Specialists will get right on it!